Billions of citizens around the world are frustrated with their governments. Why is this? And what can we do about it? In this groundbreaking book Michael Barber draws on his wealth of international experience advising political leaders, to show how those in power can make good on their promises. ''Refreshingly ruthless ... has an uplifting brio to it'' Economist''Michael Barber is a source of inspiration and wisdom'' Andrew Adonis, New Statesman''Excellent ... there is a lot of common sense and practical wisdom ... a breath of fresh air'' David Willetts,Standpoint''Barber is the global overlord of public policy ... a record around the world of actually achieving change'' Philip Collins, Prospect