This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there''s a quick quiz so you can work out the personality type you''re dealing with, and how to communicate with them effectively.  Decode the warning signs through stories of each type Discover practical tools and techniques for dealing with each type Find short exercises to help you build the right mindset for success Boost workplace relationships with videos and an online quiz